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Account Coordinator

Willoughby, OH 44094

Employment Type: Direct Hire Industry: Manufacturing Job Number: 8688 Pay Rate: 55,000

Job Description

Vector Technical's partner in Lake County is a leading provider of labeling, promotional, tracking and identification solutions for numerous industries, searching for an Account Coordinator to join their team!  
Direct Hire
$40k - $55k/yr., depending upon experience

  • Interact daily with our customers mainly via e-mail and telephone for the Label & Packaging, Material Handling, RFID, and Promotional Response Products divisions in a fast-paced, high-demand, time-sensitive environment.
  • Ensuring client satisfaction through timely and accurate processing of orders, responding to client questions, driving client interaction for positive result.Coordinating with internal departments to resolve product or delivery issues.
  • Provide client support from order placement to shipping, communicating timely updates as needed, including pricing review and quoting, artwork processing and new project planning.
  • Provide exceptional, world-class customer service
Basic Qualifications:
  • Approximately 4 years' experience in a client or customer service capacity within a manufacturing environment.
  • Excellent time management and organization skills, with ability to take a proactive approach, multi-task, establish priorities, and deliver within deadlines.
  • Strong client-service orientation, with ability to think critically and take a proactive approach to problem solving.
  • Must be highly proficient in Microsoft Office products and client relationship management applications.
  • Excellent interpersonal and communication skills.
  • Demonstrated planning skills and ability to adapt to changing priorities and schedules to drive client satisfaction and meet fluctuating business and operational needs.
Preferred Qualifications
  • 5 years' experience in a client-service capacity within a manufacturing environment.
  • Experience in B2B interaction in a fast-paced, high-demand, time-sensitive environment.

Meet Your Recruiter

Allison Leone
V.P. of Operations

“Communication is key in a people-minded arena”.

With 21 years of experience in client partnership development, team management/skills building and business revenue increase, through open minded strategic growth planning, she believes anyone’s goals are attainable through hard work and keeping a focus on the outcome.

Along with being a part of past Lake County Chamber business of the year recipients and various multi-entrepreneurial awards employment based, Allison has a passion for art, the human good through volunteer work to help others and the thrill of competitive sports.

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