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Client Solutions Coordinator

Cleveland, OH 44130

Employment Type: Direct Hire Industry: Manufacturing Job Number: 9718 Pay Rate: 60,000

Job Description

Our client in Cleveland, Ohio is a leader in the freight bill audit, payment and transportation management services industry.

They have an opening for an experienced Client Solutions Coordinator!

$60k+/yr., depending upon experience

The Client Solutions Coordinator position is responsible for professional liaison between project staff and clients.  This position will also support client implementations; suggest and monitor process improvements; as well as ensure project success through a dedicated series of implementation processes.  

  • Liaise communication channels and protocols between project staff and clients for corporate projects
  • Develop, organize and manage project milestones based on a defined scope
  • Maintain a project timeline with weekly status reports and escalation parameters ensuring project success
  • Document requirements, change requests, modification reviews and approvals and provide input to process flows
  • Effectively use and manage corporate collaboration and presentation tools (GoTo Meeting and/or Microsoft Teams) to schedule and maintain efficient, effective and timely delivery of project status from inception to final review and project close.
  • Support identification and implementation of process improvements, cost improvements and additional business opportunities
  • Organize and chair intra-department and cross-department meetings when necessary to ensure project success
  • Review and achieve advanced level use and collaboration of project efforts in corporate software tools such as, but not limited to: MS Project, Excel Spreadsheets, Documents and PDF files, change management tools and the support portal.
  • Master the tracking and reporting of the support portal (SmarterTrack), in order to maintain project progress and dated milestones
  • Work closely with ISO Coordinator to ensure that ISO documented procedures are being properly leveraged and considered during the project lifecycle

  • Be able to communicate effectively with clients, prospective customers and company associates
  • Strong verbal and written communication skills
  • Be able to work 40 hours a week full time
  • Be available to travel    
  • Have remote connectivity to monitor daily company projects & communication
  • Be able to effectively use corporate software tools 
  • 1 year of experience in transportation and management preferred
  • Project management coursework and charting tools preferred


Meet Your Recruiter

Tim Bleich

Tim attended Ohio State and has a background in sales. In 1992, Tim founded Vector Technical with a mission to partner with companies and candidates dedicated to “Finding the Right Person the First Time”. In 2015, Tim was named Entrepreneur of the Year in addition to a Lake-Geauga Fast Track 50 Award recipient in 2015, 2017, 2018, 2019, 2020, 2021, and 2022. Vector won the ASA Genius Award in 2018 for our Social Media Program. Amvets named Vector Employer of the Year for our efforts in veteran hiring. Vector was also honored by the Ohio Senate for our dedication in hiring Veterans. Tim is father to three children and an active member of the Cleveland Rotary. Tim is passionate about The Ohio State Buckeyes and a lifelong Cleveland sports fan. Tim enjoys the outdoors and is an avid cyclist.

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