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Vector Technical, Inc.
https://vectortechndev.wpengine.com/wp-content/uploads/2020/03/VectorTechnical_Logo2020_color.png
https://www.vectortechnicalinc.com
https://www.vectortechnicalinc.com
USD
50000
YEAR
true
Allison Leone
Customer Care Specialist
2025-01-10
2025-02-12
Employment Type:
Direct Hire
Industry: Customer Service
Job Number: 10616
Pay Rate: 50,000
Job Description
Vector Technical's partner is an equipment manufacturer in the mobile food service industry. They are searching for the right individual to fill their Customer Care Specialist position!Â
Direct Hire
up to $50k/yr., depending upon skills and experience
Â
Job Summary
Provide timely and accurate information to both internal and external customers, covering areas such as equipment, shipping and order statuses. Additionally, you will process customer orders and prepare written quotations for sales managers, company representative agencies, international distributors, dealers and end-users. Additionally, you will respond to inquiries via phone and email related to domestic sales, international sales, parts and services.
Essential Functions
 • Responds to customer inquiries, sales manager inquiries, ship date inquiries, product spec information, order entry, and provides written bid quotations to both domestic and international sales teams and various other specific accounts.
Receives parts/service and troubleshooting calls and service website inquiries.
Responsible for daily sales activities for export sales, including order entry, price quotes, project follow-up and reporting;Â preparation of export documents for shipments;Â freight cost and package dimension estimates;Â coordination of exporting orders with freight forwarders;Â and response to website inquiries from international customers.
Trade show coordination at Taft - inspecting, loading, and unloading equipment and keeping track of the trade show stock.
Provides input and documentation during staff, production, internal sales and ECO meetings.
Works with engineering, manufacturing, production, and purchasing to provide the sales team and customers with product spec requirements and shipping information.
Must have the ability to work within our CRM system (Syteline).
Trade show set up and tear down.
Qualifications and Requirements
Education and Experience:
Associate degree or equivalent from a two-year college or technical school; OR one to three years of related experience and/or training; or equivalent combination of training and experience.
Computer Skills:
Proficient in Microsoft Office, Syteline/Goldman
Communication Skills:
Ability to read and interpret documents such as safety rules, business plans, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees, customers, or vendors, etc.
Full-time Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance • Paid time off • Tuition reimbursement • Vision insurance
Â
Direct Hire
up to $50k/yr., depending upon skills and experience
Â
Job Summary
Provide timely and accurate information to both internal and external customers, covering areas such as equipment, shipping and order statuses. Additionally, you will process customer orders and prepare written quotations for sales managers, company representative agencies, international distributors, dealers and end-users. Additionally, you will respond to inquiries via phone and email related to domestic sales, international sales, parts and services.
Essential Functions
 • Responds to customer inquiries, sales manager inquiries, ship date inquiries, product spec information, order entry, and provides written bid quotations to both domestic and international sales teams and various other specific accounts.
Receives parts/service and troubleshooting calls and service website inquiries.
Responsible for daily sales activities for export sales, including order entry, price quotes, project follow-up and reporting;Â preparation of export documents for shipments;Â freight cost and package dimension estimates;Â coordination of exporting orders with freight forwarders;Â and response to website inquiries from international customers.
Trade show coordination at Taft - inspecting, loading, and unloading equipment and keeping track of the trade show stock.
Provides input and documentation during staff, production, internal sales and ECO meetings.
Works with engineering, manufacturing, production, and purchasing to provide the sales team and customers with product spec requirements and shipping information.
Must have the ability to work within our CRM system (Syteline).
Trade show set up and tear down.
Qualifications and Requirements
Education and Experience:
Associate degree or equivalent from a two-year college or technical school; OR one to three years of related experience and/or training; or equivalent combination of training and experience.
Computer Skills:
Proficient in Microsoft Office, Syteline/Goldman
Communication Skills:
Ability to read and interpret documents such as safety rules, business plans, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees, customers, or vendors, etc.
Full-time Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance • Paid time off • Tuition reimbursement • Vision insurance
Â
Meet Your Recruiter
Allison Leone
V.P. of Operations
“Communication is key in a people-minded arena”.
With 21 years of experience in client partnership development, team management/skills building and business revenue increase, through open minded strategic growth planning, she believes anyone’s goals are attainable through hard work and keeping a focus on the outcome.
Along with being a part of past Lake County Chamber business of the year recipients and various multi-entrepreneurial awards employment based, Allison has a passion for art, the human good through volunteer work to help others and the thrill of competitive sports.
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