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Manufacturing Customer Service

Stow, OH 44224

Employment Type: Direct Hire Industry: Customer Service Job Number: 11359 Pay Rate: 54,080

Job Description

Vector's partner was founded in 1984 and is proudly based in Stow, Ohio.  They are a small, family-owned manufacturing company specializing in professional-quality hot and cold therapy products, body cooling vests, cold-water immersion systems, and more.

This can be either a Direct-Hire or a Temp-to-Perm opportunity, depending upon candidate experience and skills.

*** 2+ years of customer service experience in a manufacturing or industrial environment is a requirement in order to be considered for this position. ***

$23-$26/hr.
M-F 8:30a-5p

Responsibilities: Customer Interaction & Support:
  • Answer incoming phone calls and emails professionally, providing timely and accurate responses to inquiries.
  • Assist customers with product selection, pricing, and order placement.
  • Troubleshoot product-related concerns and provide guidance on proper usage.
  • Address customer complaints or issues, ensuring a positive resolution while maintaining professionalism.
  • Follow up with customers to confirm satisfaction and ensure any issues are fully resolved.
Order Processing & Data Management:
  • Accurately enter and update customer orders in QuickBooks, ensuring correct pricing, product selection, and shipping details.
  • Verify order details before submission to prevent errors and delays in production.
  • Process order modifications, returns, exchanges, and refunds in compliance with company policies.
  • Coordinate with the production and shipping teams to meet delivery timelines.
Internal Communication & Coordination:
  • Work closely with the sales, production, and factory teams to ensure smooth order fulfillment.
  • Communicate customer requests, special instructions, or urgent orders to the relevant departments.
  • Assist in tracking orders and resolving any shipping delays or issues.
Administrative & Clerical Tasks:
  • Maintain organized records of customer interactions, transactions, and correspondence.
  • Handle data entry, filing, and general office administrative duties.
  • Keep product and pricing information up to date for accurate customer assistance.
Product & Policy Knowledge:
  • Stay up to date with company's full range of products and their benefits.
  • Understand company policies, warranty terms, and return procedures to communicate them effectively to customers.
  • Educate customers on the proper use and maintenance of products.
Problem-Solving & Conflict Resolution:
  • Address customer complaints with a calm and professional approach.
  • Identify the root cause of issues and provide appropriate solutions.
  • Work proactively to prevent recurring issues and escalate complex concerns when necessary.
Requirements & Qualifications:
  • 2+ years of customer service experience in a manufacturing or industrial environment - this is a MUST.
  • Strong phone and active listening skills with a customer-first approach.
  • Excellent verbal and written communication skills.
  • Detail-oriented with strong organizational skills and accuracy in data entry.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Skilled in conflict resolution with a calm and professional demeanor.
  • Proficient in Microsoft Word, Excel, and QuickBooks (or similar software).
  • Comfortable making independent decisions and problem-solving.
  • Must be punctual and reliable—consistent attendance is a requirement.
  • Ability to work overtime when necessary.
Benefits upon Hire-In:
  • Medical, Dental Insurance
  • 401(k) Matching
  • Paid Time Off (Holidays & Vacation Days)
  • Annual Bonus Opportunities
  • Stable, Monday-Friday Schedule (No weekends or late nights).
  • Supportive Team Environment 
 

Meet Your Recruiter

Tim Bleich
President/Owner

Tim attended Ohio State and has a background in sales. In 1992, Tim founded Vector Technical with a mission to partner with companies and candidates dedicated to “Finding the Right Person the First Time”. In 2015, Tim was named Entrepreneur of the Year in addition to a Lake-Geauga Fast Track 50 Award recipient in 2015, 2017, 2018, 2019, 2020, 2021, and 2022. Vector won the ASA Genius Award in 2018 for our Social Media Program. Amvets named Vector Employer of the Year for our efforts in veteran hiring. Vector was also honored by the Ohio Senate for our dedication in hiring Veterans. Tim is father to three children and an active member of the Cleveland Rotary. Tim is passionate about The Ohio State Buckeyes and a lifelong Cleveland sports fan. Tim enjoys the outdoors and is an avid cyclist.

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About Stow, OH

Ready to discover exciting job opportunities in the vibrant area around Stow, Ohio? Nestled in the picturesque landscape of Summit County, Stow offers an inviting blend of small-town charm and big-city amenities. With close proximity to beautiful Cuyahoga Valley National Park, art galleries like the Akron Art Museum, theaters such as E.J. Thomas Hall, and the thrilling sports events at Progressive Field, home of the Cleveland Indians, there is no shortage of culture and entertainment. Explore career growth in this dynamic region while savoring delicious local cuisine and enjoying the welcoming community spirit. Start your job search today and unlock endless possibilities in Stow!