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Industrial Customer Service and Inside Sales

Willoughby, OH 44094

Employment Type: Contract To Hire Industry: Sales Job Number: 8396 Pay Rate: 20.00

Job Description

Vector's partner in Willoughby, OH, is a manufacturer of machined components for the mining, and construction industries.
They are seeking an Industrial Customer Service/Inside Sales associate to join their team.

$18 - $20/hr.

  • Key point of contact for all customer activities and communication.  Communicates customers’ needs throughout the organization. Seeks to understand problems and constraints, and then creatively resolves issues. 
  • Review customer demand planning tools and enter purchase orders into ERP system.
  • Create production jobs after researching customer order history, job production history, current production schedule, and inventory. 
  • Maintain customer records by updating ERP information and completing electronic retention.
  •  Participate in weekly conference call with customers to understand their expedite order needs and near term production requirements.
  •  Work with operations to optimize production schedule to meet customers' requirements.  Prepare proof-of-delivery documents as required.  Issue Return Good Authorizations, follow-up on receipt and returns to customer.
  • 2 or 4 year degree in business or STEM or prior Inside Sales/Customer Service experience with an industrial product business.  Strong customer orientation.
  • Ability to work with and always communicate in a friendly and professional manner. Ability to build rapport.
  •  Detail-oriented with high level of accuracy.
  • Documents and electronically files Proficient in MS Office.

Meet Your Recruiter

Allison Leone
V.P. of Operations

“Communication is key in a people-minded arena”.

With 21 years of experience in client partnership development, team management/skills building and business revenue increase, through open minded strategic growth planning, she believes anyone’s goals are attainable through hard work and keeping a focus on the outcome.

Along with being a part of past Lake County Chamber business of the year recipients and various multi-entrepreneurial awards employment based, Allison has a passion for art, the human good through volunteer work to help others and the thrill of competitive sports.

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