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Industrial Customer Service and Inside Sales
Willoughby, OH 44094 US
They are seeking an Industrial Customer Service/Inside Sales associate to join their team.
$18 - $20/hr.
- Key point of contact for all customer activities and communication. Communicates customers’ needs throughout the organization. Seeks to understand problems and constraints, and then creatively resolves issues.
- Review customer demand planning tools and enter purchase orders into ERP system.
- Create production jobs after researching customer order history, job production history, current production schedule, and inventory.
- Maintain customer records by updating ERP information and completing electronic retention.
- Participate in weekly conference call with customers to understand their expedite order needs and near term production requirements.
- Work with operations to optimize production schedule to meet customers' requirements. Prepare proof-of-delivery documents as required. Issue Return Good Authorizations, follow-up on receipt and returns to customer.
- 2 or 4 year degree in business or STEM or prior Inside Sales/Customer Service experience with an industrial product business. Strong customer orientation.
- Ability to work with and always communicate in a friendly and professional manner. Ability to build rapport.
- Detail-oriented with high level of accuracy.
- Documents and electronically files Proficient in MS Office.
Meet Your Recruiter
V.P. of Operations
“Communication is key in a people-minded arena”.
With 21 years of experience in client partnership development, team management/skills building and business revenue increase, through open minded strategic growth planning, she believes anyone’s goals are attainable through hard work and keeping a focus on the outcome.
Along with being a part of past Lake County Chamber business of the year recipients and various multi-entrepreneurial awards employment based, Allison has a passion for art, the human good through volunteer work to help others and the thrill of competitive sports.